FAQ
What is your return policy?
We offer a 30 day return period from the date your order is delivered. If you wish to return an item, you must request the return within 30 days of receiving your purchase.
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect. In those cases, Reese London will cover the return shipping.
Once we receive and inspect the returned item, refunds are typically processed within 5 business days and issued back to the original payment method.
How do I start a return?
To request a return, please contact our customer support team at: info@reese-london.com
Our team will provide you with a return authorization and instructions for sending your item back.
Items should be returned in their original condition and packaging whenever possible.
What are your delivery costs?
We offer free standard delivery on all orders within the United Kingdom.
Any applicable delivery information will always be shown during checkout before you complete your purchase.
Do you ship internationally?
At this time, Reese London ships only within the United Kingdom.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your delivery through the courier's tracking page.
What payment methods do you accept?
We accept several secure payment options, including:
Credit and debit cards
- Visa
- Mastercard
- American Express
- Maestro
Digital payments
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed securely through our checkout system.