Refund Policy

30 Day Return Period

At Reese London, customers have 30 days from the date of delivery to request a return.

If you wish to return an item, you must contact our customer support team within this period to begin the return process.

To start a return request, please email: info@reese-london.com

Please include your order number, which can be found in your order confirmation email or invoice.

Items sent back without first contacting our support team and receiving return instructions may not be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

The product must be unused and unworn
The item must be returned in its original condition
All tags, packaging, and protective materials must still be attached
The item must show no signs of damage or use

Returns that do not meet these conditions may not be accepted.

Return Shipping

If you would like to return an item, you must first contact our customer support team to begin the return process.

Please email: info@reese-london.com

When contacting us, please include your order number, which can be found in your order confirmation email or invoice.

Once your return request has been reviewed and approved, our support team will provide you with:

The appropriate return address
Step by step instructions on how to send your item back

Returns that are sent without first contacting our support team and receiving return instructions may not be accepted.

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.

If you have any questions during the return process, our team will be happy to assist you at info@reese-london.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our support team within 30 days of delivery.

In these cases, Reese London will cover the return shipping costs.

Please include photos of the issue so our team can review and assist you as quickly as possible.

Exchanges

If you would like to exchange an item, the fastest option is to return the original item and place a new order once your return request has been approved.

Refund Process

After we receive your returned item, it will be inspected.

Inspection typically takes 2 to 4 business days
Once approved, your refund will be issued to the original payment method

Depending on your bank or payment provider, it may take 3 to 5 business days for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Information

If you have questions about returns or refunds, please contact our support team.

Email: info@reese-london.com
Phone: +44 74 1280 9408

Customer Support Hours

Monday to Friday: 9:00 – 18:00
Saturday & Sunday: Closed